Accepted payment methods
Electronic payments carry a disclosed convenience fee paid by the payer. Cash, checks, and money orders are recorded in the same ledger with no processing fee. Each method produces a receipt and a reconciliation entry.
| Method | Details | Channels | Fee paid by payer |
|---|---|---|---|
| Credit and debit cards | Visa, Mastercard, Discover, and American Express. | Online, counter, field | Plan rate (5% or 4%), $2.00 minimum |
| Apple Pay and Google Pay | Wallet payments on phones and supported browsers, and contactless tap at terminals. | Online, counter, field | Plan rate (5% or 4%), $2.00 minimum |
| Cash App | Available on the public payment portal. | Online | Plan rate (5% or 4%), $2.00 minimum |
| Bank account (ACH) | Direct debit from a U.S. checking or savings account with masked account records. | Online | 2%, $1.00 minimum |
| Cash | Accepted at the agency counter and recorded by a Cashier user. | Counter | No processing fee |
| Check and money order | Accepted at the counter or by mail and recorded with reference numbers and receipt details. | Counter, mail | No processing fee |
The plan rate is 5% on the Standard Plan, 4% on the Preferred Plan, and negotiated on Enterprise. Each payment is charged the percentage rate or the minimum fee, whichever is greater. It is never both, and nothing is added on top of the percentage. Published rates.
Receipts and records across channels
Payments made through the portal, a terminal, or the mail are recorded with the same transaction record, status, receipt, and audit entry.
- Agency-branded portal and shareable pay links with QR codes
- Countertop terminals for staffed windows; mobile terminals for the field
- Cashier recording of cash, check, and money order payments
- Customer and merchant receipts for every method
- Reporting and exports by payment method
Payment method questions
Card: Visa, Mastercard, Discover, and American Express, credit and debit. Wallet: Apple Pay, Google Pay, and Cash App. Bank: ACH direct debit. In person, terminals accept EMV chip, contactless tap, and magstripe.
Cash, checks, and money orders accepted at your counter or by mail are recorded in GovPayPlan by Cashier users. No processing fee applies. They appear in the same reconciliation view as electronic payments, with one receipt trail. Offline funds are deposited through your agency’s existing banking process.
Yes. Portals are built to WCAG 2.1 Level AA and support more than 100 languages. Interface text, instructions, and receipts display in the payer’s selected language.