Need to pay a fine, fee, or bill? Use the link on your notice or your agency’s website.
Information for people making a payment
GovPayPlan collects permits, citations, licenses, utility bills, rentals, and general receivables for cities and counties on one platform. Each department that needs its own portal, payout account, and reporting runs as its own agency account under the city or county. Processing costs the agency nothing; the payer pays a disclosed fee and the agency receives the full amount.
A municipal court that settles fines to the general fund and a utility that settles to its own operating account each run as a separate agency account under one organization, each with its own portal and payout account.
Countertop terminals for staffed windows, charged the same rate as online payments. Agencies processing $500,000 or more per year receive one at no charge.
Put a pay link on a permit, a citation, a rental agreement, or a mailed notice. Fields and amount limits are configurable.
Cashier users record cash, checks, and money orders. No processing fee applies, and the receipts appear in the same reconciliation report as online payments.
Finance pulls settlement statements and transaction reports by department, method, and date, and exports them for the general ledger.
Merchant registration is typically approved in about one business day. Portal setup, branding, and staff training proceed at the same time, with written guides and live sessions.
These examples are generic. None describes a specific customer.
Processing costs the town nothing. Residents pay 4% on cards with a $2.00 minimum, or 2% by bank account, and the town receives the full amount. Deposits arrive weekly on the Preferred Plan. The $2,500 subscription is waived above $250,000 in annual volume. The agreement is one year with fixed rates.
A contractor pays a building permit fee at the window by card. The payment is recorded against the permit record and printed on the receipt. It appears under the planning department on that week’s settlement statement.
The auditor requests support for online receipts. Finance exports the transaction-level report for the year by department and matches each settlement statement to its bank deposit.
Processing fees are paid by the payer and the agency receives the full amount owed. Rates, minimum fees, the one-year term, and terminal pricing are on the pricing page.
Each agency account settles to one registered bank account. If one office collects for more than one fund, for example water and court fines at the same window, tell us during setup. We set up a separate agency account and deposit for each fund, or show you how the settlement statement and distribution report split a single deposit by fund.
Most agencies go live within days. Merchant registration, the step that verifies your agency and links your bank account, is typically approved in about one business day. Portal configuration, branding, and staff training run in parallel, and step-by-step guides are available at help.govpayplan.com.
Each agency account settles to one registered payout account. GovPayPlan does not split a deposit across bank accounts. Departments or divisions that need separate settlement, for example a court settling fines to the general fund while a utility district settles to its own operating account, run as their own agency accounts, each with its own payout account, portal, and reporting, all managed under your organization. Adding or changing any payout account requires dual verification by two authorized contacts. If your agency has fund-segregation requirements within a single department, contact us to review your setup.